At TheProHardware, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, and services. We are committed to being transparent and safeguarding your data in compliance with applicable privacy laws, including:

• General Data Protection Regulation (GDPR) – EU/EEA

• California Consumer Privacy Act (CCPA) – California, USA

• Other applicable data protection regulations

By using our website theprohardware.com, you agree to the practices described in this Privacy Policy.

1. Who We Are

TheProHardware specializes in building & installation hardware, fasteners & fixings, and home improvement & furniture hardware.
We provide:

• Product sales

• Hardware guides and resources

• Expert recommendations and reviews

If you have questions about this policy, you can contact us:

📧 Email: support@theprohardware.com
🏢 Address: [Your Business Address]

2. Information We Collect

We collect information from you in several ways:

a) Information You Provide Directly

When you:

• Place an order

• Create an account

• Sign up for our newsletter

• Contact us for support

You may provide:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely through third-party payment processors)

• Any other details you choose to share

b) Information Collected Automatically

When you visit our site, we automatically collect certain data, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on each

• Referring website or search term used to find us

• Cookies and similar tracking technologies (see Section 6)

c) Information from Third Parties

We may receive information from:

• Affiliate and advertising partners (to track sales or leads)

• Analytics providers (e.g., Google Analytics)

• Payment processors confirming transaction details

3. How We Use Your Information

We use your information to:

1. Process and fulfill orders – including shipping and delivery updates.

2. Provide customer service – responding to inquiries and support requests.

3. Improve our website – analyzing usage trends to enhance user experience.

4. Send marketing communications – with your consent, including promotions, product launches, and newsletters.

5. Prevent fraud and maintain security – monitoring suspicious activity.

6. Comply with legal obligations – responding to lawful requests from authorities.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Consent – for marketing communications and cookies.

• Contract – to fulfill purchases or provide requested services.

• Legal obligation – to comply with tax, accounting, or regulatory requirements.

• Legitimate interests – for fraud prevention, analytics, and service improvement.

5. Sharing Your Information

We do not sell your personal data. However, we may share it with:

• Service providers – such as payment processors, shipping companies, and IT support.

• Affiliate & advertising partners – to track purchases made through referral links.

• Analytics providers – to understand visitor behavior.

• Legal authorities – if required by law or to protect our rights.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Keep you logged in to your account.

• Remember your shopping cart.

• Analyze site performance and usage.

• Deliver relevant advertisements.

You can manage or disable cookies in your browser settings. However, some site features may not function properly without them.

7. Marketing Communications

With your consent, we may send:

• Promotional emails

• Product updates

• Special offers

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us directly.

8. Your Data Protection Rights

Depending on your location, you may have rights under GDPR, CCPA, or similar laws, including:

• Right to access – Request a copy of your personal data.

• Right to rectification – Correct inaccurate information.

• Right to erasure – Request deletion of your data.

• Right to restrict processing – Limit how we use your data.

• Right to data portability – Receive your data in a transferable format.

• Right to object – Stop certain types of processing, including marketing.

To exercise these rights, email privacy@theprohardware.com.

9. Data Security

We take appropriate technical and organizational measures to protect your data from:

• Unauthorized access

• Alteration

• Disclosure

• Destruction

Our website uses SSL encryption to secure data transmission.

10. Data Retention

We keep your personal data only as long as necessary to:

• Fulfill the purposes for which it was collected.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

11. Children’s Privacy

TheProHardware does not knowingly collect personal data from children under 13 years old (or the relevant age in your jurisdiction). If we discover such data has been provided, we will delete it immediately.

12. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing personal information.

13. International Data Transfers

If you are located outside [Your Country], your data may be transferred to and stored in countries that may not have the same data protection laws. We take steps to ensure your data remains protected.

14. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date will reflect the most recent version. Changes take effect when posted on this page.